Last Updated: December 2025
This Return Policy outlines the terms and conditions for service cancellation and refunds for services provided by Sellercommodity. As we provide professional services rather than physical products, this policy addresses service cancellation, modification, and refund procedures.
Clients may cancel scheduled services by providing written notice. Cancellation terms depend on timing and work completed:
We reserve the right to cancel services in the following circumstances:
In such cases, clients will receive full refunds for services not yet provided.
Refunds are available for:
Refund amounts are calculated as follows:
Refunds will be processed:
Clients may request modifications to scheduled services:
For consultation services (garden planning, care guidance):
If you are dissatisfied with services provided:
The following are generally non-refundable:
Refunds will be issued using the same payment method used for the original transaction when possible. For cash payments, refunds may be issued via bank transfer or other agreed method.
Under EU consumer protection laws, consumers have the right to cancel service contracts within 14 days of conclusion for distance contracts, subject to certain exceptions for services that have been fully performed with consumer consent. This policy operates in addition to statutory consumer rights.
To cancel services or request refunds, contact us:
Email: info@sellercommodity.world
Phone: +18184772530
Address: 21601 Devonshire St #201, Chatsworth, CA 91311, United States
Please include your service agreement details, cancellation reason, and preferred refund method in your communication.
We may update this Return Policy from time to time. The "Last Updated" date indicates when changes were made. Changes will apply to services scheduled after the policy update date.
Services may be cancelled or rescheduled due to severe weather conditions, natural disasters, or other emergency situations. In such cases, we will work with clients to reschedule services at mutually convenient times.
No cancellation fees apply to weather-related or emergency cancellations initiated by either party. Full refunds are provided for prepaid services that cannot be rescheduled due to extended emergency conditions.
If you have concerns about service quality or results, please contact us within 7 days of service completion. We will review the situation and work to address any legitimate concerns.
Quality concerns may result in additional service work, partial refunds, or other remedies as appropriate. We are committed to ensuring client satisfaction with our services.
For prepaid service packages or maintenance agreements, cancellation terms are specified in individual agreements. Generally, unused portions of prepaid services are eligible for refund after deduction of services already provided.
Long-term service agreements may include specific cancellation provisions and notice requirements. Review your service agreement for detailed terms regarding package cancellations.
While we strive for excellence in all services, we cannot guarantee specific aesthetic outcomes or plant responses due to variables beyond our control, including weather, soil conditions, and plant health factors.
We guarantee that services will be performed using appropriate techniques and professional standards. If services fail to meet professional standards due to our error, we will address the situation appropriately.
We maintain records of service agreements, cancellations, and refunds for business and legal purposes. Clients may request copies of their service records by contacting us.
Documentation helps ensure accurate processing of cancellations and refunds and supports resolution of any questions or disputes that may arise.